IT Managed Services SLA
Our SLA may be the most comprehensive in the our industry. It spells out the high standards of our signature Ultimate Managed Services product. And its unmatched 1,000% credit guarantee demonstrates our commitment to excellence.
Network Uptime 100%
Power Uptime 100%
SAN storage uptime 100%
Direct attached storage uptime 99.9%
Block storage uptime 99.9%
HELP DESK PHONE CALL RESPONSE – 60 Second
All calls answered within seconds by a live technician – within No operators. No hold times. No automation.
First Response to support ticket- 1 Hour
- Dedicated Server Deployment- 3 Hour
- Cloud Server Deployment- 5 Minutes