Managed IT Services
Your Engine for Uninterrupted Business
In today's competitive landscape, IT downtime is not just an inconvenience; it's a direct threat to your revenue and reputation. At RedeSys, we believe your IT infrastructure should be a catalyst for growth, not a source of constant problems. Our Managed IT Services shift your technology management from a reactive, break-fix model to a proactive, strategic approach. We provide continuous monitoring, management, and strategic support to ensure your systems are always secure, efficient, and perfectly aligned with your long-term business goals.
Ultimate SLA
Our Service Level Agreements are the bedrock of our commitment. We provide guarantees for uptime, response, and issue resolution.
- ⏰Guaranteed Response Times: We commit to acknowledging your service requests within a specified, short timeframe.
- 🎯Clear Resolution Targets: We set clear goals for resolving issues based on priority.
- ✅99.9% Uptime Guarantee: We guarantee high availability for your critical systems.
- 🔼Priority Support Tiers: Issues are categorized and escalated according to severity.
- ⚡️Security Incident Response Time: We commit to an immediate response to contain and mitigate security risks.
- 🔄Change Management Process: All changes are documented and approved to minimize disruptions.
- 📞Vendor Management & Escalation: We act as your single point of contact with third-party vendors.
- 🌙Scheduled Maintenance Windows: Maintenance is performed during off-peak hours to minimize impact.
- 📊Monthly Performance Reporting: Receive transparent reports detailing system uptime and support performance.
- 📄Service Credit Clause: Our commitment is backed by a service credit clause for accountability.
Ultimate Managed Services
This all-inclusive package is the ultimate peace of mind for your business technology, covering every aspect of your IT.
- 📡24/7 Proactive Monitoring: Our systems watch your network, servers, and devices to resolve issues before they cause downtime.
- 🎧Unlimited Helpdesk Support: Your employees get direct access to our expert technicians for fast and friendly assistance.
- 🛡️Security Patch Management: We handle all critical security updates for your operating systems and applications.
- 💾Backup & Disaster Recovery: Your data is regularly backed up, and we manage a clear plan to restore operations quickly.
- 🌐Network Infrastructure Management: We manage your firewalls, switches, and Wi-Fi for a secure and reliable network.
- ☁️Microsoft 365 / Google Workspace Admin: We handle user administration, security policies, and application support.
- 💻Hardware Lifecycle Management: We track your assets and provide recommendations for upgrades and replacements.
- 🔑Software License Management: We help you manage software licenses to ensure compliance and avoid unnecessary spending.
- 📋Asset & Inventory Reporting: Receive regular reports on your complete IT inventory.
- 🧑💼Virtual CIO (vCIO) Services: Receive strategic guidance and technology planning from our experts.
Cloud Office
Empower your team with a fully managed, secure, and collaborative digital workspace. We integrate and support essential platforms like Microsoft 365 and Google Workspace, handling user setup, security policies, and ongoing support.