AMC Services & Support

RedeSys offer an annual maintenance contract for Laptop, Desktop, Workstation, Notebook, Printers & Scanner, IT Infrastructure (Servers Firewalls, Switches and Routers ,Networking & Security). Often missed out in the excitement of new sales maintenance, when undertaken by highly qualified and experienced engineers, is a great way of building customer trust and rapport.

RedeSys engineers have a reputation for speedy responses to customer problems and for cracking hard-to-solve problems in record times. RedeSys has an excellent track record and offers a 2 hours standby replacement to clients in emergencies. Our maintenance services are available 10 hours a day, 6 days a week. Small wonder, we have a very high satisfaction rating from our clients. RedeSys has team of more than 10 full time hardware engineers with a chip level repaired and Hardware Administrator with separate call center to attend the client calls and support on phone.

We offered type of AMC support,

  1. Comprehensive AMCs – includes spare parts, work, service, transportation of machines, any work to be finished. The responsibility to keep the machines in great working request.
  2. Non – Comprehensive AMCs – Includes routine servicing is carried out, however, the replacement of spare parts is chargeable.
  3. Residential Engineer Under AMC – This contract contains all the features of comprehensive AMC with residential engineers. In this plan our skilled & dedicated engineers would be available at your end during your working hours, for instant support.

Highlights:

  • Annual maintenance services are available at very low prices and in case of major breakdown, standby machines are available.
  • Technical support is available at your place within a short span of time online support is offered to you during office hours through phone/ internet.
  • We offer maintenance solutions to all your hardware problems, at your place, to reduce your machines down time.
  • We are equipped with a team of highly talented experienced professionals.
  • During major breakdowns, we provide standby parts if it is to be repaired through us/ to be replaced by us.
  • We will get your computer parts repaired at competitive rates and in case of major breakdowns; we will arrange parts at the best possible prices.
  • 24 x 7 Supports (Onsite & Remotely) as Per Client requirement